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Returns

Returns

If you have found that the item you have purchased is unsuitable you can return it to us within 30 days of receiving it.

Simply fill out the returns form and enclose it in the parcel. You will find your returns form on the last page of your invoice. Alternatively you can download one below.

Returns are at the customers expense and we advise that you retain your proof of postage. Old Mill Saddlery does not accept any liability for goods lost in the post or by a courier when being returned by a customer.

Goods returned to us must be unworn, unwashed and in their original packaging. Personalised items are non-returnable. All returns should be appropriately packaged. We are unable to accept returned goods if the manufacturers packaging (i.e. shoe box) has been used as the outer postal packing, as we are then unable to offer the goods for resale. We aim to process returns within 7 days of receipt.

Returns address;

Returns Department
Old Mill Saddlery Limited
110 Larne Road,
Ballycarry,
County Antrim,
BT38 9JN
 

Packaging Your Returns

Do

  • Complete your returns form and include it in the parcel
  • Package and wrap items appropriately for transit to avoid damage to either the goods or packaging. We are unable to accept returns which have damaged packaging
  • Retain your proof of postage
  • Choose a recorded service if your item is valuable. We do not accept any liability for goods lost in the post or by a courier when being returned.

Don't

  • Please do not stick labels or tape directly to the products packaging (e.g. shoe box) as if packaging is tampered with in any way we are unable to accept the return.
  • Don't return dirty or soiled items. Fauly goods must be cleanly or will not be processed.

Holiday Returns

We do of course offer extended returns during holiday periods. Any applicable extended returns policies will be listed here.

  • Christmas
  • New Year
  • Easter 

Returning a Saddle

If you intend on returning a saddle you have bought from us, or we have agreed to trade in, you should contact us directly to arrange a collection as generally this is the most convenient option for both parties. A collection for a saddle typically costs around £10.

Exchanges

If you would like to exchange your item follow the above steps. Exchanges are subject to availability and may incur an additional carriage charge which will be confirmed once the goods are received by us. We aim to process all exchanges within 7 days of receipt.

Faulty Goods

If an item you have purchased from us is faulty, we will be happy to provide a repair, replacement or refund. In order for us to process faulty goods more efficiently, we would first recommend that you email us with photos and details of the fault to onlinesales@saddlery.biz 

We may then require you to return the goods to ourselves. Upon receipt of the item, the fault will be investigated. We endeavour to resolve the issue within 3 working days from receipt of the faulty goods. On occasion the product may have to be returned to the manufacturer to determine the fault. In this case it may take up to 30 days for a conclusion to be made. If the goods are deemed faulty we will issue a full refund including the cost of postage.

If you are returning faulty goods to us, please ensure the goods are cleanly. For health and safety reasons, goods which are dirty or soiled will not be processed.